Contacting O'Kane & Sutherland

The best way to get in touch with us is by email at cherith@okanesutherland.com​

​

Ownership of Rights

No material may be copied or reproduced without our permission.

​

Payment & Prices

All goods must be paid for prior to shipping. Legal ownership of the goods will immediately revert to us if we refund any such payment to you. Risk of the goods will pass to you on delivery to you.

​

Accuracy of content

Every care has been taken in the preparation of the content of our website and other sales and marketing materials, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. While the color reproduction is a close representation, every printed item is individual and variations in actual goods may occur.

​

Personal Data

Personal information will not be divulged to third parties other than for the purposes of product delivery.

​

Returns/Cancellations

If your product is faulty and you return it to us in its original packaging with the invoice within 15 days, we will refund the full cost of the product. We will refund the cost of shipping if the return is a result of error on our behalf, otherwise shipping charges will not be refunded. If you are unhappy with your goods please notify us no later than 7 working days after receipt. The goods should be returned, in their original packaging. We will refund your payment within 30 days of receiving the returned goods. You must take all reasonable care of the goods while in your possession and return them in an ‘as purchased’ condition. If you receive your order and decide you wish to exchange it for another item of the same price, we are happy to offer an exchange providing the original item is sent back, undamaged and in it’s original packaging within 7 days of you receiving it. If you wish to exchange your item for another that is of a higher value, then please contact us first at cherith@okanesutherland.com before returning the item.

​

Damages or Loss

If there are any problems with your order, please advise us immediately at cherith@okanesutherland.com and we will strive to resolve the problem as soon as possible. Please state if your goods were damaged on arrival. We ask that you keep all paperwork relating to your delivery to allow us to investigate with the courier company responsible for the delivery.